1. Browse our website and select the products you wish to purchase.
2. Add selected items to your shopping cart.
3. Go to the checkout process and you will see a field designated for entering the promotional code. This field may be called "Discount Code" or "Coupon".
4. Type the promotional code "WELCOMETHANKS" in the corresponding field.
5. Be sure to enter the code exactly, with no extra spaces or typing errors.
6. Click "Apply" or the similar button next to the code field.
7. The discount will be automatically applied to the total amount of your purchase.
8. Continue with the payment process and finalize your purchase as usual.

Remember that the promotional code "WELCOMETHANKS" is for one-time use only and can only be applied once. If you have any problems using the code or have any additional questions, please do not hesitate to contact us. We will be happy to help you with anything you need.

Enjoy your discount and your new jewelry from Laurensons Jewels!

Processing time for your order at Laurensons Jewels is approximately one business day. Once your order has been processed, shipping time will depend on your location.

For standard shipments, you can generally expect your package to arrive within 5 to 10 business days. However, please note that these times are estimates and may vary depending on location and the efficiency of the courier service.

If you want a faster delivery, we offer the express shipping option. With this option, you can receive your package within 2 to 3 business days, again subject to variations depending on location.

It is important to note that shipping times are estimates and may be subject to unforeseen delays, such as adverse weather conditions or logistical problems. We recommend that you track your order using the tracking information provided once it has shipped for accurate delivery updates.

If you have any specific questions about the estimated delivery time for your particular location, please do not hesitate to contact us. We will be happy to give you more information and help you as much as possible to make sure you receive your order on time.

At Laurensons Jewels we offer two shipping options: standard and express.

For standard shipping, we offer free shipping for orders over 75 euros. If your order does not meet this threshold, a standard shipping cost will be applied depending on the delivery location.

If you prefer a faster shipping, we offer the express shipping option. Express shipping is free for orders over 250 euros. If your order does not reach this amount, an express shipping cost will be applied depending on the delivery location.

It is important to note that free shipping eligibility thresholds may be subject to change and special promotions. We recommend that you check specific shipping details and eligibility thresholds at the time you place your order here.

If you have any additional questions about shipping options, costs or eligibility thresholds, please do not hesitate to contact us. We will be happy to give you more information and help you choose the best shipping option for your order at Laurensons Jewels..

At Laurensons Jewels, you can track your order once it has been shipped.

Once we have processed and shipped your order, you will receive a confirmation email that will include a tracking number. This tracking number will allow you to track the status and progress of your package during transit.

To track your order, simply click on the link provided in the confirmation email. Enter the tracking number and you will be able to view updated information on the location and status of your package.

It is important to note that it may take some time for tracking information to update after your order has been shipped. If you do not see information available immediately, we recommend you wait a few hours and try again.

If you have any difficulty tracking your order or if you have not received a confirmation email with the tracking number, please do not hesitate to contact us. We will be happy to assist you and provide you with the necessary information to track your order at Laurensons Jewels.

At Laurensons Jewels, we accept a variety of secure and reliable payment methods so you can make your purchases with convenience. Below, I provide you with information about each of them:

1. Google Pay: Google Pay is an online payment method that allows you to make transactions using the payment information stored in your Google account. It is fast, convenient and secure, as it uses encryption technology to protect your financial data.
2. Apple Pay: Apple Pay is a mobile payment method developed by Apple. It allows users of Apple devices, such as iPhone, iPad or Apple Watch, to make secure payments online or in physical stores by linking their credit or debit cards to their Apple Pay account.
3. PayPal: PayPal is a widely used online payment platform that allows you to make transactions without directly sharing your financial information with merchants. You can link your bank account, credit card or debit card to your PayPal account to make secure payments.
4. Shop Pay: Shop Pay is a payment method available to customers shopping at online stores using the Shopify platform. It offers a fast and secure payment experience, with the option to store your payment information for future purchases at participating stores.
5. Tarjetas Visa, MasterCard, American Express y Union Pay: We accept major credit and debit cards such as Visa, MasterCard, American Express and Union Pay. These cards are widely recognized and offer you the convenience of safe and secure payments.
6. Transfer Bank: We also accept bank wire transfers as a method of payment. By selecting this option, you will receive instructions on how to complete the transfer from your bank account to our designated account.

It is important to note that regardless of the payment method you choose, we take steps to ensure the security of your transactions and protect your financial information.

If you have any additional questions or need more details about the payment methods accepted at Laurensons Jewels, please do not hesitate to contact us. We will be happy to help you with anything you need to facilitate your payment process.

At Laurensons Jewels we understand that sometimes it is necessary to make changes to an order after it has been placed. If you wish to modify your order before receiving confirmation of shipment, we recommend that you contact us as soon as possible.

We will be happy to assist you in making changes to your order, as long as it is possible within our processing process. Depending on the nature of the requested change, such as adding or removing items, updating the shipping address, or changing the payment method, we will do our best to honor your request.

However, please note that once the order has been shipped, we will not be able to make any changes. Therefore, it is important tocontact us as soon as possible so that we can assist you in a timely manner.

To request a change to your order, we recommend that you contact us through the contact channel provided on our website. Provide us with the details of your order and explain the changes you wish to make. We will guide you through the process and provide you with the necessary assistance.

We want to make sure you have the best shopping experience at Laurensons Jewels, and will be happy to assist you with any changes you wish to make before your order is shipped.

At Laurensons Jewels, we take the quality of our products very seriously and strive to give you a satisfactory shopping experience. However, we understand that circumstances may arise where you have received a damaged or incorrect item.

If you have received a damaged or incorrect item, we ask that you contact us immediately.We will be here to help you and resolve any problems you may have.

To facilitate the support process, we recommend that you have the relevant information at hand, such as your order number, a detailed description of the problem and, if possible, photos of the damaged or incorrect item. This will help us to better understand the situation and take the necessary steps to resolve the problem quickly and efficiently.

Our goal is to make sure you are satisfied with your purchase at Laurensons Jewels. If you have received a damaged item, we will make arrangements to replace it with one in perfect condition. If you have received an incorrect item, we will work with you to correct the error and ship the correct product.

Your satisfaction is our priority and we will do our best to rectify any problems you have experienced. You can contact us through the contact channels provided on our website and we will be happy to assist you in the resolution process.

We regret any inconvenience this may have caused and appreciate your understanding and cooperation as we work to resolve the problem to your satisfaction.

At Laurensons Jewels, we have a return and refund policy to guarantee your satisfaction with your purchase. We invite you to visit our website and go to the "refund policy" section for detailed information on the steps to follow in case you wish to make a return or request a refund.

In this section, you will find clear instructions on how to initiate the refund process, what the deadlines are, the requirements for the refund to be accepted and any other relevant information related to refunds.

We recommend that you carefully follow the instructions provided in our return and refund policy to ensure that your request is processed properly and in a timely manner.

If you have any specific questions or need additional assistance, we recommend that you contact us through the contact channels available on our website. Our team will be happy to assist you and answer any questions regarding returns and refunds.

We regret any inconvenience you may have experienced and appreciate your understanding as we work to ensure your satisfaction with your purchase at Laurensons Jewels.

At Laurensons Jewels, we understand the importance of customer satisfaction and strive to give you the best possible service. However, once an order has been shipped or delivered, it is not possible to cancel it and get a refund.

Once your order has been processed and shipped, our systems are in place to ensure fast and efficient delivery. This means that we cannot interrupt the shipping process once it has begun.

We recommend that you carefully review all the details of your order before finalizing it to make sure they are correct. If you have any questions or concerns before placing your order, we are happy to help you and give you the information you need to make the right decision.

If you have received your order and there are any problems with the items received, such as damage or incorrect items, we invite you to consult refund policy.In that section, you will find information on how to initiate a return process and the steps to follow to request a refund.

We regret any inconvenience this may cause and appreciate your understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us. We will be happy to help you in any way we can.