Terms and Conditions of Sale


This Website at the URL www.laurensons.com (Laurensons) is owned by DI LAUREN S.L.U., a company registered in Spain under the Spain Business Register number: tomo 44688, folio 62,hoja 463566 inscripción 1; VAT ES B66478173, which registered office is located at Ronda General Mitre 31 Barcelona Spain, dilauren@dilauren.com. Products that you purchase through the web will be sold to you by DI LAUREN S.L.U. (DI LAUREN)

DI LAUREN strongly believe in protecting user privacy.

Purchasing of any products supplied by the web ("Products") requires that you accept DI LAUREN’s privacy policy. Please go to DI LAUREN's privacy policy for information on how DI LAUREN collects and uses personal information from users of the web.

Privacy Policy

Your purchase(s) of any Product(s) through the web from DI LAUREN will be governed by the following terms and conditions of sale (the “T&C of Sale”), the Cookies and Privacy policies and the Terms of Use of the website Laurensons.com. Please read these terms and conditions carefully before ordering any Products from the web. You should understand that before ordering any Product, you will, in any event, have to actively abide and agree to be bound by these terms and conditions.

The offers on the web address consumers exclusively.

1. About the T&C of Sale

These T&C of Sale are applicable to all orders and purchases made in the web regarding products made available on this one (the "Products").

With regard to the purchase in the web, DI LAUREN will communicate electronically by sending emails. You agree that all agreements, not DI LAUREN, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing.

These T&C of Sale may change from time to time. Any changes to the T&C of Sale will apply to orders placed on or after the effective date stated in these T&C of Sale or elsewhere on the web. You are advised to check this page from time to time to take not DI LAUREN of any changes, as they are binding on you.


2. Your personal account

If you create an account (personal user identification and password) on the web you are responsible for maintaining the confidentiality of your username and password and for restricting access to your password, and agree to accept responsibility for all activities and for each purchase that occurs under your account unless those activities or purchases are carried out by an unauthorised third party who has gained access to your account other than by reason of your negligence or carelessness.

You will inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any change(s) to the information you have provided. You can access and update much of the information you have provided us with, including your account settings, in the “Your account” area of the website.

Once you have created an account you will be able to:

  • Modify your personal data;
  • monitor your deliveries and view your order history;
  • return Products;
  • add or edit your delivery and billing addresses for future orders;
  • manage your subscription to the newsletter;
  • manage the vouchers;
  • partecipate in the affiliate marketing program;
  • access to forms B2B only to commercial operators.

You must not use the web Laurensons: in any way that may interrupt, damage or impair the web, or for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or to cause annoyance, inconvenience or anxiety, or knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful ; attempting to gain unauthorised access to the Website, the server on which our Website is stored or any server, computer or database connected to our Website; attacking our site via a denial of DI LAUREN attack or a distributed denial-of service DI LAUREN attack.

DI LAUREN reserves the right to refuse service DI LAUREN, terminate account(s) or remove or edit content/information/data if you are in breach of applicable law(s), these T&C of Sale or any other applicable terms and conditions or policies.

3. Ordering procedure and Contract Formation

To be able to buy Products on the web you have to:

  • Complete the order process including acceptance of the T&C of Sale, the Terms of Use, as well as the Cookies and Privacy policies;
  • provide your name and address, phone number, email address, payment details and other required information or login through your customer account;
  • provide a valid delivery address in one of the following countries: Germany, Austria, France, Monaco, the Netherlands, Belgium, Luxembourg, Spain, Italy, Portugal, United Kingdom and Northern Ireland (Note that DI LAUREN is unable to deliver to certain addresses, including but not limited to, P.O. Box/CEDEX addresses, overseas army addresses, some hotels, hostels or prisons, the Channel Islands, the Isles of Man, Scilly & Wight and British forces post boxes; and
  • be above eighteen (18) years old and legally capable of entering into binding contracts
  • be the owner or authorized holder of a valid debit/credit card to buy the Products if paying with a debit/credit card.

You may place an order by clicking on the "ADD TO CART" button and proceeding to the order confirmation process.

You are encouraged to carefully review your order(s) by clicking on “Your cart” in the menu on the top right hand side where photograph(s) of the Product(s), colour and reference number(s), the quantity selected and delivery price as well as the currency, payment method and the subtotal for the selection will be displayed. Read and accept the Terms of Sale, the information you have provided and correct any input errors before confirming your order(s).

While every effort is made to ensure that the colour and design of the Products in the photographs displayed on the web match those of the original Products, variations may occur, in particular due to colour display constraints on your computer equipment. Consequently DI LAUREN can be held liable for any error or insubstantial inaccuracy in the photographs or graphic representations of the Products included on the web. In the event of queries regarding the Products, you may contact our Customer Care Centre webstore@laurensons.com or through WhatsApp at +34 673 39 78 29.

Orders by WhatsApp are also available.

You agree that your order is an offer to buy the Product(s) listed in you order under the T&C of Sales. Every order of a Product is considered a separate purchase. All orders are then subject to acceptance by DI LAUREN who reserves the right not to accept any order for legitimate reason (including but not limited to orders which are suspicious of fraud).

4. Order Processing and Contract Formation

Once you have submitted and confirmed the information contained in your order(s) using the web, DI LAUREN will send an email to the email address you provided acknowledging receipt ("Order Receipt Confirmation email") of the order(s) and setting out details of the ordered Product(s) the total amount of the order, details of the shipping cost and delivery time, as well as the (delivery) pr DI LAUREN. This email does not constitute an acceptance of you order(s), only a confirmation that DI LAUREN has received it.

The receipt email will also contain the applicable T&C of Sale that you are encouraged to save and/or print a copy of together with the Order Receipt Confirmation email for your records.

DI LAUREN may choose not to accept any order in DI LAUREN's sole discretion including without limitation in the case of abnormal orders, any order placed by a customer with whom it has a dispute concerning a prior order and orders which DI LAUREN suspects are not placed in good faith.

A contract for the sale of Products between you and DI LAUREN will formed when DI LAUREN emails you that the Product(s) has/have been dispatched ("Shipment Confirmation email").

DI LAUREN reserves the right to change the Products offered on the web at any time and without any prior not DI LAUREN.

The contract for the sale of Products will relate only to those Products whose dispatch DI LAUREN has confirmed in the Shipment Confirmation email.

You have the option to withdraw your order at any stage before you have received your Shipment Confirmation email by contacting DI LAUREN’s Customer Care Centre.

If you would like to cancel your order after you have received your Shipment Confirmation email, please see the Returns and Refunds section below.

You agree that the data recorded by the web constitute proof of all transactions made between DI LAUREN and its customers. In the event of a dispute between DI LAUREN and one of its customers about a transaction made on the Site, the data recorded by DI LAUREN will be considered as irrefutable proof of the content of the transaction.

5. Price DI LAUREN, Shipping, Handling and Charges

The price DI LAUREN charged for a Product will be the price DI LAUREN (including VAT or other taxes, in the currency applicable in the country you selected) in effect at the time your order is placed and will be set out in the Order Receipt Confirmation email and in your Shipment Confirmation email. All orders are payable in the applicable currency and must be paid for immediately at the time of ordering.

DI LAUREN reserves the rights to amend the price DI LAUREN of the Products on the Site at any time and without any prior not DI LAUREN.

In the event of a pricing error, whether on the web or in an Order Confirmation email or otherwise, you accept that DI LAUREN has the right to correct such error and charge the correct price DI LAUREN or cancel the order. If the actual price DI LAUREN is more than the amount shown on your order confirmation DI LAUREN will contact you with the correct price DI LAUREN before processing your order, and your sole remedy in the event of such error is to cancel your order. If a Product's correct price DI LAUREN is lower than our stated price DI LAUREN, will charge the lower amount and send you the Product(s).

You acknowledge that even after DI LAUREN has sent you a Shipment Confirmation email, if the pricing error is obvious and could have reasonably been recognised by you as a misprice DI LAUREN, is under no obligation to provide a Product to you at an incorrect (lower) price DI LAUREN and may cancel your order.

Price DI LAUREN for the Products do not include charges for shipping and handling and their related VAT or other taxes will be shown in your Order Receipt Confirmation email and can be viewed on the acknowledgement page prior to the confirmation of your order as well as in your Order Receipt Confirmation email. Shipping charges are based on the delivery location and method you select during the check-out process.

Price DI LAUREN for Products and for shipping and handling are liable to change at any time, but changes will not normally affect orders in respect of which we have already sent you a Shipment Confirmation email (save in the case of a manifest pricing error as described above).

6. Payment

Payment shall be made by one of the methods you have selected during the order confirmation process. Approved credit and debit card types will be listed during the ordering process. In the event DI LAUREN does not receive the authorization for the payment of your order in full, DI LAUREN reserves the right to refuse your order.
The value of your purchase(s) will be settled from the applicable card depending upon the payment method you used.

You assume the risks (in particular regarding loss, theft or damage) relating to the delivered Products from the moment they are delivered to the address specified in your order.

7. Delivery

The delivery may only occur in the countries and to the available addresses as defined under article 3 “Ordering procedure” of the T&C of Sale.

When your order is accepted, you should normally allow three-seven (3-7) business days for standard delivery and 1-3 business days for express delivery for in stock items as from the Order Receipt Confirmation email, provided that your payment is received before 3 PM (GMT+1). They are not guaranteed delivery times and should not be relied upon as such. Delivery shall, after acceptance of you order, in any event take place within thirty (30) days after the Order Receipt Confirmation email should the payment intervene. Any failure to deliver, late delivery, unavailability or delay in availability of your Products must be reported to our Customer Care Centre, webstore@laurensons.com as soon as possible. No claims notified to us more than thirty (30) calendar days from the date of the Order Receipt Confirmation email will be taken into account.

DI LAUREN reserves the right to substitute another carrier of equal or lesser cost to deliver your order. If Express Delivery/shipping is required, please select that as your shipping DI LAUREN.

Each delivery will be preceded by your invoice sent by email.

If DI LAUREN cannot deliver your order within the period specified in your Order Receipt Confirmation email then DI LAUREN will contact you and you may choose to cancel your order and, should you choose this option, DI LAUREN will provide you with a full refund.

If you unreasonably defer delivery or delay the receipt of delivery after DI LAUREN has notified you that they have tried to deliver the ordered Product(s), or if you have provided DI LAUREN with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to DI LAUREN.

You must check for any lack of conformity in the Products at the time of delivery and, if any anomalies are found (e.g., open package, damaged goods, etc.), you must handwrite any reservations, if possible on the delivery note sign it and report it immediately to the Customer Care Centre either via email, webstore@laurensons.com or by WhatsApp +34 673397829 for assistance. The same applies should the Product(s) you have received do not correspond to the one(s) you have ordered, or if your delivery is incomplete.

8. Events outside the control of DI LAUREN

DI LAUREN shall not be held responsible for delay or failure to perform, if the delay or failure is caused by any act, event, non-happening, omission accident or circumstance beyond its reasonable control including but not limited to:

  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • strikes or lock-outs (or other industrial action);
  • national or local states of emergency,
  • failure of transportation facilities, power or utility outages, earthquake, fire, explosion, storm, flood, subsidence, epidemic or other natural disaster.
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • the acts, decrees, legislation, regulations or restrictions of any government
  • extreme meteorological conditions (heavy snow, hurricane, etc.).

DI LAUREN's performance is deemed to be suspended for the period that the above continues.

9. Product Availability

You will be prevented from ordering Product(s) which is/are not in stock.

Should the Product(s) not be in stock, the contract between you and DI LAUREN will not be concluded with respect to said Product and such Product will not be included in the Shipment Confirmation email. You will then be presented with the choice to order an alternative Product from the Site.

10. Compatibility, Product Information

Please take care when placing your order to ensure that the Products you purchase are compatible. Please use the web as your final point of reference when checking compatibility. In the event of a difference between the web content and any other website (or any other source of information) the compatibility of Products as shown on the web at the time of purchase will be seen as taking precedence.

If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay DI LAUREN Customer Care Centre either via email or by WhatsApp for assistance.

11. Title to Products

DI LAUREN retains full legal title and ownership to Products until DI LAUREN has received all amounts due on the ordered Products in full. Title and risk to Products passes from DI LAUREN to you upon delivery.

12. Return and Refund

You are entitled to a full refund (including VAT and delivery charges) if you cancel your purchase without giving any reason within fourteen (14) days starting on the day of delivery of the Product. The refund will only intervene for the Product(s) which are returned. Your legal rights in respect of defective goods are unaffected after this period of fourteen (14) days.

You must return the Product(s) you have purchased from the web to DI LAUREN within 14 (fourteen) days starting on the day after you cancel the order.

To cancel your order you must notify DI LAUREN Customer Care Centre either via email webstore@laurensons.com or by WhatsApp +34 673397829. All orders must be returned in accordance with the return procedure which is explained in the return form you must use.

DI LAUREN will use the same means of payment as you used for the initial transaction. In any event, you will not incur any fees as a result of such reimbursement.

You will have to bear the direct costs of returning the Product(s). You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

If you do not return the Products together with the invoice DI LAUREN, reserves the right to refuse a refund. If you return any Products in a used or damaged condition, DI LAUREN reserves the right to deduct from any refund due to you (or otherwise seek to recover from you) an amount equivalent to the reduction in value of the Products, which might be 100% of the purchase price DI LAUREN.

Once DI LAUREN has received and validated your returned Products, DI LAUREN will send you an email to confirm the validation. Your refund will then be processed by DI LAUREN and confirmed to you by email. Your refund may be withhold until fourteen (14) after receipt by DI LAUREN of the returned Products or evidence that you have sent the Products back to DI LAUREN, whichever is the earliest. Please note that your bank may take longer to process the refund.

If you have purchased a bundled set and wish to return it for a refund, the complete set must be returned. If the Products were purchased using a special offer which contained several Products (e.g. “buy three bracelets, but only pay for the two most expensive bracelets”), all Products ordered using the special offer must be returned in order to qualify for a full refund.

13. Guarantee


Nothing in the T&C of Sale will replace or lessen any of your statutory rights or remedies as a consumer.

DI LAUREN will deliver a Product to you that is consistent with the sales contract and free from any defects upon delivery of said Product, in that the Product will be fit for the use normally expected of a similar product and will present the characteristics outlined at the time of sale during one (1) years from the original date of delivery of the Product(s).

This means you can request a repair or a replacement (depending among others on the possibility to repair the Product) free of charge if the Product(s) turn(s) out to be faulty. DI LAUREN will ask Laurensons to repair or replace your Product with a Product of identical or similar characteristics, except as set out below. DI LAUREN may replace your Product under this guarantee whether or not a repair of your original Product is possible. If DI LAUREN chooses instead to repair your Product it may do so with new or refurbished components.

If the Product(s) cannot be replaced within a reasonable time or without inconvenience, you may request a refund or price DI LAUREN reduction. Refunds, if authorised, will usually be made using the same method originally used by you to pay for your purchase.

Please retain your order confirmation/invoice DI LAUREN or pass it on to the gift recipient as the original proof of purchase is the warranty.

This guarantee does not cover normal wear and tear or damages caused by accidents, mishandling, improper use (knocks, dents, crushing, usury, etc.). Repairs (or attempted repairs) to Products other than by DI LAUREN will void this guarantee whether or not damage has been caused by such repair or attempted repair.

If your Product is repaired or replaced by DI LAUREN under this guarantee, the new item will benefit from the remainder of the term of this guarantee (calculated from the date of the original purchase of the Product). The period of this guarantee shall not be extended whether or not your Product is repaired or replaced.

14. Liability

DI LAUREN warrants to you that any Product purchased from through the web is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

DI LAUREN will not be responsible for ensuring that the Products are suitable for your purposes.

Neither DI LAUREN are responsible for (i) losses that were not caused by any breach on their part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses which happen as a side effect of your main loss or damage that were not foreseeable to both you and DI LAUREN when the contract for the sale of products by us to you was formed, including but not limited to loss of anticipated savings (iv) any claim by any third party except as expressly provided herein.

These T&C of Sale set out the full extent of the obligations and liabilities of DI LAUREN in respect of the sale of the Products via the web. To the extent permitted by applicable law, there are no other warranties, conditions or other terms that are binding on DI LAUREN or other than those set out in these T&C of Sale.


This does not include or limit in any way the liability of DI LAUREN for any matter for which it would be illegal for DI LAUREN to exclude, or attempt to exclude, liability.

15. Severability

If any provision of these T&C of Sale shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these T&C of Sale and shall be enforced to the fullest extent permitted by applicable law not affecting the validity and enforceability of any remaining provisions.

16. Contact details

DI LAUREN Customer Care Centre will assist you with any web order related question(s) or complaint(s). You can contact DI LAUREN either via email webstore@laurensons.com, by phone or WhatsApp +34 673 39 78 29 from Monday to Friday between 9am and 6pm (between 8am and 5pm for UK and Ireland), except Spain public bank holidays or in writing DI LAUREN S.L.U., Ronda General Mitre 31 Barcelona España.

17. Transfer of rights and obligations

These T&C of Sale are binding on you and DI LAUREN and on any person DI LAUREN might transfer its rights to.

You may not transfer, assign, charge or otherwise dispose of a contract with DI LAUREN, or any of your rights or obligations arising under it, without our prior written consent.

DI LAUREN may transfer, assign, charge, sub-contract or otherwise dispose of a contract with you, or any of DI LAUREN's rights or obligations arising under it, at any time during its term.

18. Waiver

If DI LAUREN fails, at any time to insist upon strict performance of any of your obligations under these T&C of Sale, or if DI LAUREN fails to exercise any of the rights or remedies to which it is entitled under these Sale Terms this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

19. Use of the web

You must not use the web: in any way that causes, or is likely to cause, any service DI LAUREN, or any access to it to be interrupted, damaged or impaired in any way, or for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or to cause annoyance, inconvenience or anxiety.

You will be able to post evaluations as long as the content is not illegal, obscene, racist, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of the content. DI LAUREN reserves the right to remove or edit such content.

If you post content or submit material, and unless we indicate otherwise, you grant: DI LAUREN a non-exclusive, royalty-free and fully sublicensable and transferable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) DI LAUREN, its sub licensees and transferees the right to use the name that you submit in connection with such content, if they choose. No moral rights are assigned under this provision.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. To the extent permitted by law, you agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to DI LAUREN including the execution of deeds and documents, at our request.

20. Entire agreement

These T&C of Sale and conditions and any document expressly referred to in them represent the entire agreement between DI LAUREN and you and supersede any prior agreement, understanding or arrangement between the parties, whether oral or in writing.

You acknowledge that, in entering into a contract with DI LAUREN you have not relied on any representation, undertaking or promise given by DI LAUREN or any third party or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these T&C of Sale.

21. Governing law and Jurisdiction

These T&C of Sale and your purchase of Products from DI LAUREN through the web shall be governed by and construed in accordance with the laws of Spain before the Spanish Courts.

However, in accordance with Regulation EC 593/2008 of 17 June 2008, these T&C of Sale shall not preclude compliance on the part of DI LAUREN with a provision that is more favourable to the customer, and which shall apply in full by agreement, under the law where the customer has his/her habitual residence.

Notwithstanding the above, in the event of a dispute, in accordance with the provisions of Regulation No. 44/2001 of 22 December 2000 you may file a claim either before the courts where you are domiciled, or before the Spain courts and DI LAUREN may file a claim before the courts where you are domiciled


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