Changing your mind is your right! Your satisfaction is at the center of our concerns. The right of withdrawal is fixed in 14 days from the date of reception of the item.
In case you prefer to make a refund, you can manage the operation through your personal account.
DI LAUREN S.L.U. I will only accept returns that meet the following requirements:
- The product must be in the same state in which it was delivered and must retain its original packaging and labeling.
- The sending must be done using the same protective cardboard received to protect the product. In the event that can not be done with the protective bag in which it was delivered, the customer must return in a protective bag, like, so that the product reaches the warehouse DI LAUREN with the best possible protection.
- Will be included a copy of the invoice in the package, which will highlight the products returned with his motivation.
After reviewing the article, we will inform you if you are entitled to reimbursement of all sums paid for the items purchased. The refund will be executed as soon as possible and in any case within 24-48 hours of receipt of the product. The refund will be executed on the same credit card used to pay for the product, or in the case of purchases with PayPal account, the same account. You assume the costs and risks of shipping products. There will not be any type of return or replacement of products that do not meet the same conditions in which they were received. This provision does not affect consumer rights recognized by law.
The return of defective products
In case you consider that, at the time of delivery of the product, are not respected the terms of the contract, you must contact us immediately by e-mail by sending email@example.com product data and specification of the damage detected in some cases, you require sending photographs. Or you can manage returns directly through your account. Upon receipt of the notification, DI LAUREN SL, you will contact to inform you on how to proceed.
Return the item in the original box in addition to the documentation received. Once received the product, it will examine carefully the damage or defect immediately and will notify you by e-ever, within a reasonable time, if we will refund or replacement. The return of the product or refund of the price will be made as soon as possible and in any event within 20 days from the date of sending the confirmation email of the change or return. If you are unable to replace the products, the amount paid for the products will be returned, including the cost of shipping from our warehouse.